Air Asia, Now everyone can be SCREWED, Part 2

Well folks, it happened again. Not only is the flight rescheduled to a later time, it was delayed for more than 2 damn hours.

My original booking was on February 23, 2008 as follows,

“QZ 7604 KUL-CGK, Fri 25 July 2008 Dep 18.10 hrs” Firstly, there was a SMS message on my mobile informing me about the flight re-schedule to 20.15. This was followed up by a phone call from one of the customer service of which the poor girl really got a piece of my mind so much so, she rudely slammed the phone on me. (I was not angry of her doing that, but relieved that I got the frustration off my chest). Anyway, I was at the airport early, checked-in, enquired and it was confirmed by the check-in staff at Soekarno Hatta that there is ‘no known delay’ yet.

Well, the rest is history. QZ 7604 finally took off after 2+ hours of agonizing wait. Although AirAisa served Hoka Hoka Bento, they do not even have the courtesy to announce over the PA the reason why the flight was delayed. No sense of public courtesy.

Of course my return flight on QZ 7603 on Mon, 28 July 2008, 9.50 hrs was re-timed as well. Nevertheless, I managed to change in advance to AK 952 departing at 7.00 am

The sad thing is that I have no choice in this instance but to fly since the tickets are been paid for. Are there any law savvy guys out there who can challenge AirAsia on their terms and conditions? Isn’t there a legal recourse for the passengers?

AirAsia SUCKS BIG time

It happened to me before and it is happening again for this weekend, YES, I am talking about the ‘so-called’ re-timing of flights schedule so fondly practiced by AirAsia. When I booked my return KUL(09.50 for Jun 30)/CGK (18.10 for Jun 27) tickets in February 2008, I was so glad that at the time of booking, the timing was just perfect, after work, go to the airport, catch the flight and be home in KL before 12 midnight.

Then the big time shit came via 2 SMSs from AirAsia. The first SMS was on Jun 22 stating that the flight on Jun 30 departing from KL was retimed to 14.50. The second SMS came on Jun 25 for yet again another retimed flight from 18.10 to 20.15 departing from Jakarta on Jun 27. Can you believe this big time shit, on a single paid and confirmed ticket for a return trip both being retimed?

Of course, both messages came with the standard line “SORRY FOR THE INCONVENIENCE CAUSED THANK YOU’. Hell ya! It’s damn inconvenient! The deal for the passenger is shitty. When you want to change your flight, you are slapped with a fee and the cost difference of the flight and if you missed the flight, then it is considered burned.

Obviously, I don’t bother to read their terms and conditions when I bought the tickets and I guess I would not be bothered reading it now. And since I have already paid for my all my tickets, the last one being in August, I guess I will have to sulk it up all in my own stride.

However, one thing for sure is that I won’t be making any bookings on AirAsia for my future travel as they can just change the flight schedule at their whims and fancies. This is just not on.

Now, everybody can be screwed!

I suppose this should be the new brand tagline that best describe what AirAsia is all about. Very relevant, compelling and truthful to the brand promise.