It happened to me before and it is happening again for this weekend, YES, I am talking about the ‘so-called’ re-timing of flights schedule so fondly practiced by AirAsia. When I booked my return KUL(09.50 for Jun 30)/CGK (18.10 for Jun 27) tickets in February 2008, I was so glad that at the time of booking, the timing was just perfect, after work, go to the airport, catch the flight and be home in KL before 12 midnight.
Then the big time shit came via 2 SMSs from AirAsia. The first SMS was on Jun 22 stating that the flight on Jun 30 departing from KL was retimed to 14.50. The second SMS came on Jun 25 for yet again another retimed flight from 18.10 to 20.15 departing from Jakarta on Jun 27. Can you believe this big time shit, on a single paid and confirmed ticket for a return trip both being retimed?
Of course, both messages came with the standard line “SORRY FOR THE INCONVENIENCE CAUSED THANK YOU’. Hell ya! It’s damn inconvenient! The deal for the passenger is shitty. When you want to change your flight, you are slapped with a fee and the cost difference of the flight and if you missed the flight, then it is considered burned.
Obviously, I don’t bother to read their terms and conditions when I bought the tickets and I guess I would not be bothered reading it now. And since I have already paid for my all my tickets, the last one being in August, I guess I will have to sulk it up all in my own stride.
However, one thing for sure is that I won’t be making any bookings on AirAsia for my future travel as they can just change the flight schedule at their whims and fancies. This is just not on.
Now, everybody can be screwed!
I suppose this should be the new brand tagline that best describe what AirAsia is all about. Very relevant, compelling and truthful to the brand promise.